Support

Help when you need it.

Start with the resources below, or send us a message. We reply within two business days.

How it works

How CanAdd discovers, qualifies, analyzes and bids federal work.

Pricing & plans

Free, audits, Professional and Business, and what each includes.

Refund policy

When one-time audits and subscriptions are refundable.

Terms & privacy

What we collect and the terms that govern CanAdd.

Common questions

How do I unlock a report?
Run an analysis from the Analyzer, then check out the one-time audit or use an included credit on a paid plan.
Why did my readiness check not count?
Checks that fail to run don't count against your monthly allowance; only completed checks do.
How do I update my payment method?
Open Billing in the app and use the Stripe Customer Portal, or follow the payment-failure alert to retry.

support@canadd.io

RESPONSE TIME

Within two business days

Still stuck?

Send us a message and we'll get back to you.