Refund Policy

If you are unhappy with a paid plan, we refund the first payment of a new subscription in full when you ask within 14 days of that charge and you have consumed no more than one included audit in the cycle.

Renewal charges are outside this window and are not refundable. Cancel before the renewal date instead.

A one-time audit credit is refundable while it is unused. Once a credit has been consumed and a Contract Intelligence Report has been produced, the work has been performed and the purchase is final.

If an audit fails to produce a report, or the report comes back with no usable analysis, we refund it in full or re-run it at no charge, whichever you prefer. Tell us at support@canadd.io and we will look at the extraction.

You can cancel a subscription at any time from Billing. Cancellation stops future charges. We do not issue prorated refunds for the unused part of a billing period; your plan, remaining included audits and workspace access continue until the end of the period you already paid for.

Duplicate charges and payments that did not deliver credits or access are refunded in full, always, regardless of any other window in this policy. Send the receipt and we will reconcile it against the payment record.

Email support@canadd.io from the address on the account with the receipt or the last four digits of the card and a short note on what went wrong. We reply within two business days. Approved refunds are returned to the original payment method through Stripe and typically appear within five to ten business days.

Please contact us before disputing a charge with your bank. A chargeback filed without contacting support first will normally result in immediate suspension of the account and any credits or access granted by that payment, and we will supply the payment processor with account, usage and delivery records to contest it. If we made the mistake, a direct refund is faster for both of us.